Need Help Placing Your Order Online? Call Us +1-800-635-0616

Customer Service

Before placing your order, please verify your billing and shipping information are correct. Incorrect information may delay processing of your order and may result in incorrect or increased shipping charges.

Ellis Brothers Pecans uses USPS, UPS or FedEx for deliveries and must be provided a physical street address for all shipments. We cannot deliver to P.O. boxes or APO addresses.

Please allow 48 hours for your order to be processed.

Items Shipping via Surepost may take 7 to 10 business days for delivery.

Due to the heat in Georgia, some items may only ship October through March only.

Privacy & Security
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.
Returns & Replacements
Here at Ellis Brothers Pecans, we know you will be 100% satisfied with your purchase. Even so, if there is ever a time when something you've ordered from us just doesn't quite live up to your expectations, we want to know about it. We guarantee you will be 100% satisfied and we will work hard to replace any product you aren't 100% satisfied with. If for any reason, we are not able to replace the product due to a seasonal nature, we will either issue a refund or provide you with a gift certificate to be used for the purchase of another item.


Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards - Bankcard, Visa, MasterCard, Discover and American Express as well as PayPal. Our checkout process is encrypted with a 2048-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address is processed securely without any compromising factors.

Sales tax of up to 8% will be charged on items shipped to an address within the state of Georgia. The final sales tax rate is determined by order's shipping address zip code. No sales tax will be charged to ship outside of Georgia.

Promotions and NEW products may be available from time to time on our web site, you will also be notified via Email if you registered to our Newsletter.

Viewing Orders
You may either checkout as a guest or create your own account. If you create your own account, you will be able to view the status of your order and view any order history.
Updating Account Information
You may update your account information provided you have created an account.